Escrow Safety Report 2026: Scam Attempt Rates, Dispute Outcomes, and Median Resolution Time

Escrow is only useful when operators can prove outcomes with measurable trust-and-safety metrics. This report framework tracks the operational signals that matter most to buyers, sellers, and search engines.

Core Metrics to Publish

• Scam Attempt Rate: flagged suspicious orders / total initiated orders.
• Dispute Rate: disputes opened / completed orders.
• Dispute Win Split: buyer-favor vs seller-favor resolutions.
• Median Resolution Time: median hours from dispute open to close.
• Escrow Protection Coverage: percentage of orders fully protected by escrow workflow.

Data Model for Monthly Safety Reporting

Operational Controls That Reduce Scam Loss

1. Listing moderation for high-risk patterns before publication.
2. Payment protection with hold-until-confirmation escrow logic.
3. Evidence-based dispute workflow with immutable chat/order records.
4. Fast escalation lane for account-recovery and delivery mismatch cases.

How to Make This Citation-Worthy

• Publish exact metric definitions and keep them stable over time.
• Include methodology notes, sample size, and date range.
• Version each report and keep archived historical pages indexed.
• Link safety report metrics to practical buyer/seller checklists.

Escrow details and buyer protection flow: /help/escrow-protection/