Frequently Asked Questions
Find answers to common questions about our platform, trading process, and account management.
How do I create an account?
To create an account, click on the "Sign Up" button in the top right corner of the website. You'll need to provide your email address, create a password, and verify your email to complete the registration process.
How do I create a listing?
To create a listing, navigate to your account dashboard and click on "Create Listing". Follow the step-by-step process to add details, images, and pricing for your game item or account. Make sure to provide accurate information to attract potential buyers.
How does the escrow system work?
Our escrow system holds payment until both buyer and seller confirm the transaction is complete. When a buyer makes a purchase, the payment is held in escrow. Once the buyer confirms receipt of the item, the funds are released to the seller. This ensures safe trading for all parties involved.
What payment methods are accepted?
We accept various payment methods including credit/debit cards, PayPal, and cryptocurrency. All payments are processed securely through our payment partners to ensure the safety of your financial information.
What if I have a dispute with a seller?
If you encounter any issues with a transaction, you can open a dispute through our platform. Navigate to the order details page and click on "Open Dispute". Our support team will review the case and help mediate a resolution between the buyer and seller.
How long does it take to process a withdrawal?
Withdrawal processing times vary depending on the payment method. Typically, PayPal withdrawals are processed within 1-2 business days, bank transfers within 3-5 business days, and cryptocurrency withdrawals within a few hours.
How do I change my password?
To change your password, go to your account settings, select the "Security" tab, and click on "Change Password". You'll need to enter your current password and then create a new one.
What happens if a buyer doesn't receive their item?
If a buyer doesn't receive their item, they can open a dispute within the order details page. Our support team will investigate the situation and may request evidence from both parties. If the seller cannot prove delivery, the buyer will receive a refund from the escrow.
How do I verify my account?
To verify your account, go to your account settings and select the "Verification" tab. You'll need to provide a valid government-issued ID and complete any additional verification steps as prompted.
How can I promote my listings?
You can promote your listings by using our featured listing options. Go to your listing details and select "Promote Listing" to choose from various promotion packages that increase visibility on the marketplace.
What are the fees for selling on PlayerTradeHub?
PlayerTradeHub charges a small commission fee on successful sales, typically ranging from 5-10% depending on the item category and seller status. There are no listing fees, so you only pay when you make a sale.
How do I enable two-factor authentication?
To enable two-factor authentication, go to your account settings, select the "Security" tab, and click on "Enable 2FA". Follow the instructions to set up an authentication app on your mobile device for added security.
What should I do if I suspect someone is trying to scam me?
If you suspect someone is trying to scam you, immediately cease all communication outside our platform and report the user through our "Report User" feature. Never share personal information or conduct transactions outside of our secure system.
How long does a dispute resolution take?
Most disputes are resolved within 3-5 business days. Complex cases may take longer, especially if additional evidence or investigation is required. Our support team works diligently to ensure fair and timely resolutions.
Can I sell multiple game accounts in one listing?
No, each game account must be listed separately to ensure clarity for buyers and to maintain our verification standards. Creating multiple listings for different accounts is the correct approach.
Can't find what you're looking for? Our support team is here to help.